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vogonpoet lost his check card on our last day of vacation in late July. He called Bank of America to have that card canceled and a replacement card issued, which he was told would take five to seven business days to arrive. After two weeks, he called to see why it hadn't arrived yet. They had sent it to the wrong address, even though he had to repeat his address over the phone when he made the initial request, and offered to send another.

It happened again and again for the next two months. Toward the end of September, a form letter arrived that said his request for a photo debit card could not be filled because he didn't have a photo in their system. (It didn't reference which request it was in response to, but he hadn't requested a photo card, just a replacement debit card.)

He finally convinced a representative to FedEx a card to our local branch at the end of September. That replacement card arrived during the second week of October and he used it to withdraw money from ATMs a handful of times using the PIN number he set up when he opened the account. When he went out earlier tonight to use an ATM at our local branch, it claimed the PIN number was incorrect every time he tried it.

He called their 800 number and went through the prompts to reach a live representative, who said "oh, that happens sometimes" and could be remedied at our local branch. Unfortunately, none of the 20 banking centers within a 5-mile radius of our home are open on Sunday and many aren't even open on Saturday.

So, after two months of trying to get a replacement check card and having to get temporary ATM cards twice to access to his money outside of business hours, Bank of America randomly changed Vogon's PIN number on a Friday or Saturday and we can't do anything about it until Monday. He'll be closing his accounts there, I'll be following suit, and we hope to find a new bank that can find its rectum without both hands and a flashlight. Suggestions welcome.

[crossposted to dfwtx; feel free to post a link to this -- http://oddharmonic.livejournal.com/244430.html -- wherever you see fit.]

Comments

( 17 comments — Leave a comment )
iconoplast
Oct. 16th, 2005 03:06 am (UTC)
Credit unions are generally preferable to banks for this (among other) reasons. Unfortunately, I don't know your current area, and I don't think suggestions for Colorado credit unions would be very useful for you.
angelpez
Oct. 16th, 2005 04:21 am (UTC)
Bank of America sucks and it sucks even more that I have 7000 dollars worth of debt there....
clearmind
Oct. 16th, 2005 05:01 am (UTC)
I don't like them either, but they are the only bank that exists in Boston. Period. :(
knicole1979
Oct. 16th, 2005 11:52 am (UTC)
We have two accounts. One with BoA for Jon when he is deployed so that he doesn't cause us to over draw our regular account. Our normal, everyday account is through Wachovia. The only problems we've ever had with them, is when we screw it up. lol
I don't know if you have any over there, but if you do, you might want to check them out. I hate looking for banks. So have fun with that. ;)
popcornoblivion
Oct. 16th, 2005 04:05 pm (UTC)
I second the Wachovia recommendation if you can find them (they just bought out SouthTrust here, thank God, and I'm loving being able to use an account I've had since I was 14 years old for my "mad money").

I know they have Compass Banks in Dallas - we use them for our joint account and have never had any problems. However, I've noticed that depending on the city you're in, they're either in the nicest building in town or the dirtiest part of the ghetto. Nothing in-between! Hopefully, that's not the case in DFW.
spasmsproject
Oct. 16th, 2005 12:20 pm (UTC)
Maybe instead of Bank of America they should be rechristened Bank of Idiots.
gamahucheur
Oct. 16th, 2005 02:41 pm (UTC)
Odd Datum: Their name used to be “Bank of Italy”. They weren't headquartered in Italy; they targetted Italians immigrants and Italian-Americans as their customer-base.
spasmsproject
Oct. 16th, 2005 02:43 pm (UTC)
Doesn't have the same ring to it.
karaksindru
Oct. 16th, 2005 07:13 pm (UTC)
Aren't those largely the same thing? ;)
revme
Oct. 16th, 2005 04:04 pm (UTC)
I've got Wells Fargo, which is sometimes frustrating (the local branch seems to be where they place all the Surly Retarded Folk -- none of them seem to know how to do their jobs, but are angry about it; also, for a while, they were charging me fees when apparently no one else was. I almost jumped banks then and there, but when I went to pull out my money, they were able to fix it, but they didn't really apologize or anything.), and sometimes OK (when I went to the Main Seattle Branch to get Canadian money, they were incredibly nice and professional). I'm not sure if I'd recommend them, but I guess I wouldn't dis-recommend them either. Though there are times where I would just be all Run Away And Never Come Back if it weren't a tremendous pain in the ass to change banks.
7leaguebootdisk
Oct. 16th, 2005 04:31 pm (UTC)
I always really liked Citibank, though they have moved upscale and thus got too expensive. Always nice to deal with and not stupid.
ker_esq
Oct. 17th, 2005 04:09 am (UTC)
that happened to me TWICE with bank of america, too! they TOTALLY suck at that. seriously.
lyspeth
Oct. 17th, 2005 06:21 am (UTC)
I've friended you - noticed your comments in the menstrual cups community and I like your journal. Thanks for the BOA warning; I have to choose a new bank soon & will try to avoid them.
saarlander
Oct. 17th, 2005 01:21 pm (UTC)
My real estate agent said that on the last house he sold, Bank of America was three weeks late for closing because they had to snail mail application paperwork between five different branches of the company in different geographic regions of the United States. They also didn't know which exact office had the paperwork on closing day. Glad I didn't go with them, especially having heard your story.
lenabud
Oct. 17th, 2005 05:56 pm (UTC)
That is such crap, I am sorry that you guys had to go through that.
blimey85
Dec. 12th, 2005 06:47 am (UTC)
Cheap hookers are the best!

I'm actually planning on leaving Wells Fargo for B of A mainly to get airline miles. I think pretty much any bank will fuck you at some point. If you have debits and deposits on the same day, why does Wells Fargo always do the debits first and then the deposit to make sure that you are over drawn? Fuckers. My mom banks at B of A and has been happy. I've been at Wells Fargo for a few years because my ex-wife worked there so we switched... and I guess I've been happy. If you call with a question they'll charge you $2 for the call and they won't even talk dirty to you to make it worth your $2 but everythings costs money these days.

I noticed that somebody commented that you commented about menstual cups on some community. What's your take on those? My wife is thinking about giving them a try after our daughter is born. And if you like then, what brand would you suggest?
oddharmonic
Dec. 12th, 2005 08:24 pm (UTC)
Cheap hookers are fun, but you have to be extra-careful with them. That's what Vogon doesn't like doing with a bank, though he still hasn't decided where to switch yet.

I told him last week that we should switch to Wells Fargo because Focus on the Family issued a press release that they were severing ties with Wells Fargo because the of the bank's "efforts to advance the radical homosexual agenda" by matching donations made to GLAAD, the Gay & Lesbian Alliance Against Defamation. I don't believe there's a homosexual agenda, so the press release seems like an attempt to get media attention over a molehill to me.

...

This might be opening a bigger can of worms than you expected, but I think menstrual cups are one of the greatest inventions of the 20th century, full stop.

A lot of ladies have found they have a bit of a steep learning curve, but the vast majority get the hang of easy use within a couple of cycles using a cup. I've been using a menstrual cup for three years without any problems other than switching to a silicone cup because I developed a latex allergy. I had a latex sensitivity before using a latex menstrual cup, so any blame rests on me for buying a Keeper before researching other menstrual cups available.

There are two kinds of menstrual cups: disposable diaphragm-shaped ones sold under the brand name Instead, which are one size fits most and made of polyethylene, and reusable bell-shaped ones, currently available under the brand names The Keeper, Mooncup, Divacup and Lunette, all sold in two sizes described as before and after birth although the size difference is only about 1/8" in diameter.

The Keeper is latex and the rest are silicone; both have their fans but I would recommend buying a silicone cup to avoid latex exposure as repeated exposure is a probable cause of of latex allergies. I've used both The Keeper and Divacup in the larger post-birth size and found them equally easy to use, although the Divacup performs better against leakage for me. Your mileage may vary, as other posters at menstrual_cups have reported the Keeper has fewer leaks than a silicone cup for them. That may sound like they leak a lot, but it's not as bad as it sounds -- I had minimal leaking, equivalent to what I experienced using tampons, using a Keeper and I've had none using a Divacup.
( 17 comments — Leave a comment )

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oddharmonic
Melissa, starry-eyed soy-lovin' Expatriated Zulu

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